Support¶

RedmineShop provides email support for all active license holders. We aim to respond within 2 business days.

Check the docs first¶

Most common issues have documented solutions:

• Installation guide — step-by-step plugin setup, including Docker
• Compatibility matrix — supported Redmine and Ruby versions
• License & activation — key entry, renewal, offline activation
• Blog — debugging guides and troubleshooting articles

Open a support request¶

Email support@redmineshop.com and include:

• Your order reference or license key
• Redmine version (shown in the Redmine UI footer)
• Ruby and Rails version (ruby -v, bundle exec rails -v)
• Error message and relevant lines from log/production.log
• Steps to reproduce, if applicable

Response targets¶

Support scope¶

Support covers plugin functionality and configuration as documented. We do not provide support for your Redmine instance in general, your server infrastructure, or third-party integrations not covered in our guides.

Security vulnerabilities¶

Report security issues privately to security@redmineshop.com. See our security policy.

Billing and license questions¶

For billing, renewal, or refund questions see the refund policy or email support@redmineshop.com.